The Leader As Communicator

The Leader As Communicator

4.11 - 1251 ratings - Source

brought forth some sharp analysis, clear statements of interest, and strong signals for headquarters to hear and act on. ... Xerox customer service reps are provided with documented repair processes for diagnosing and fixing copier problems.

Title:The Leader As Communicator
Author: Robert P. Mai, Alan Akerson
Publisher:AMACOM Div American Mgmt Assn - 2003-01-01

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