How to Really Deliver Superior Customer Service

How to Really Deliver Superior Customer Service

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Providing a real world education in the critical aspects of outstanding customer service, this book profiles service stars such as Dell Computer, Direct Tire Sales and Intuit Software. Exercises and worksheets enable the reader to test their customer service I.Q. and find out where and how their own strategies can be improved.Its sales growth and profitability were fueled by satisfied customers who made 60 % to 80% of their Sears purchases ... These customers were satisfied and claimed that Sears gave the best service in the world. ... Lady Kenmore appliances.


Title:How to Really Deliver Superior Customer Service
Author: John R. Halbrooks
Publisher:Incorporated Pub - 1996
ISBN-13:

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