Front Office

Front Office

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Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: Am user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook Am updated in the light of recent developments such as global distribution systems and the internet Am greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment Am additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: Am Procedural aspects Am Dealing with people Am Increasing yield Am Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.Obtain specimens of the type of guest accounting documents and an outline of the procedures used at a selection of local ... Outline a training scheme for cashiers in a 100bedroom hotel converting from a manual guest accounting system to aanbsp;...

Title:Front Office
Author: P. Abbott, S. Lewry
Publisher:Routledge - 2010-02-17

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