Provide staff with the contact details of a member of staff who can answer questions and guide the adviser through the process. ... Advisers were generally unclear about what constitutes MVC and how time spent undertaking this element should be recorded (see Section 3.6). ... Action Plans agreed at Work Focused Interviews (WFIs) were deemed to be more useful for the advisers to record conversationsanbsp;...
Title | : | Extension of the New Deal Plus for Lone Parents pilot to Scotland and Wales |
Author | : | Sarah Jenkins, GHK Consulting, Great Britain. Dept. for Work and Pensions |
Publisher | : | - 2008 |
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