Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

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The one-stop-source powering Contact Center success, jam-packed with ready to use insights for success, loaded with all the data you need to decide how to gain and move ahead. An one-of-a-kind book, based on extensive research, this reveals the best practices of the most successful Contact Center knowledge mavens, those who are adept at continually innovating and seeing opportunity where others do not. This is the first place to go for Contact Center innovation, in today's knowledge-driven business environment, professionals face particular challenges as their purpose is to discover or develop new concepts, products, or processes; the pressure to perform is intense. This title is the entryway to a single source for innovation. BONUS: Included with the book come numerous real-world Contact Center blueprints, presentations and templates ready for you to download and use. This book addresses the crucial issue of Contact Center adoption by presenting the facts to move beyond general observation. The model underpinning this book has been used as a predictive decision tool, tracking thousands of innovations for over more than a decade. And...this all-encompassing analysis focuses on key areas of future Contact Center growth.MigirilAcihile 153 and match the cominion skill and service skills set variables with an ageni Ihai ean serve the received contact ir murk. ... The cuniart remier manager may define airl-unfigure willilian skilliplints or variahles A rvillari contrimmingaquot;, aquot;rainy sysluminar with ... skill definition tree, which mily exaquot;riw, Virious businia#39;s Mirvice driviiili IIIs such as lexhnkal support, sales, customer service, and the like.

Title:Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success
Author: Gerard Blokdijk
Publisher:Emereo Publishing - 2015-07-21

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